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Help & FAQ

• Is it safe to use my credit card?

Placing an order online on our site is just as safe, if not safer, than giving your credit card number over the phone. Your personal information and credit card details are transmitted using 128-bit encryption with Secure Sockets Layer (SSL) technology. This is the industry standard for secure online transactions.

When you enter the part of the site that accepts your credit card information, you will be switched to a secure site and a lock icon will appear on the bottom of your web browser. You can learn more about SSL at www.SSL.com.

• How do I check my order status?

You will receive a shipment confirmation e-mail that will include a link to view shipment tracking information. Please keep this e-mail on hand, until receipt of your order, as the link will refresh shipment information. As a retail customer you can REGISTER and login (go to MY ACCOUNT) to view the details and status of your order. As a retail customer you can REGISTER and login (go to MY ACCOUNT) to view the details and status of your order. As a wholesale customer, login and you can see all details and transactions related your account.

• Can I ship items to multiple addresses?

At this time, we can only ship each order to a single address. At the wholesale level you can ship to all addresses we have on file. You must meet the minimum shipment amount for each address the product is shipped.

• What if the item I want is out of stock?

Wholesale customers may backorder out-of-stock items, but please be aware that when ordering with a credit card, your card will be charged at the time of order. In-stock items will ship within 24-48 hours, and out-of-stock items will ship as we receive them.

• How do I find my password?

Click 'Login'. Afterwards, click the 'forgot password' link under the 'password' box and enter your username. Your password will be sent to the e-mail address with which you registered when you originally signed up for your account.